Shipping policy

At Moi Beauty, we know that when it comes to your skincare routine, timing matters. That’s why we’re committed to delivering your beauty essentials quickly, smoothly, and with complete transparency.

1. Where We Deliver

We currently ship exclusively within Australia. By focusing on the Australian market, we’re able to provide reliable delivery times and consistent service nationwide 

2. Shipping Costs & Duties (No Hidden Fees)

We believe in honest, straightforward pricing.

• Free Standard Shipping on all orders within Australia
• No hidden fees – the price shown at checkout is the final price
• No customs duties or import taxes for Australian customers

What you see is what you pay.

3. Delivery Times

• Processing Time: Orders are processed within 1–2 business days
• Estimated Delivery: Once dispatched, orders typically arrive within 4–8 business days, depending on your location
• Peak Periods: During promotions or holiday seasons, please allow up to 2 additional business days

4. Track Your Order

Once your order is shipped, you’ll receive a confirmation email with tracking details, allowing you to follow your Moi Beauty package right to your doorstep.

5. Secure & Discreet Packaging

All orders are shipped in secure, discreet, and eco-conscious packaging, ensuring your skincare arrives in perfect condition and ready to use.